Support +FAQ

Step 1: Go to app.eyesoft.ca and login Step 2: Once logged in go to Scans on the left sidebar From here click New Scan on the top right of the screen. This will load all the items in stock and give you a preview. You can use the "Select Categories" to filter which...

To calibrate the media please follow this video:   To calibrate the RFID for the label (This resolves Void issues): To start go to the printer and click the RFID icon, Menu and click RFID Calibrate Then click Start Calibration and follow the on screen...

To setup your new zebra device first plug it into power and the network. Then open the web browser and go to https://fx7500xxxxxx (where the xxxxxx is the last 6 digits of the Mac address written on the device) if that doesn't load then try http://fx7500xxxxxx.local...

When you first turn on the RFID gun you will be greeted with the Initial setup screen. This guide will walk you through first time setup and app installation. On this screen click START Click SKIP Find and join your WiFi network. It will then take a few minutes to...

First plugin the wave share device into power and ethernet (or POE ethernet)On a windows PC that is on the network download the wave share search software: https://eyesoft.ca/install/VirCom_en.zip Once installed > click more info > run anyway Once the app is...

If you are unable to print your RFID tags follow these few steps (2-3 minutes)Step 1. Check the printers IP Address On the printer’s screen, tap the Network Icon. Select Wired from the options. The Wired IP Address will be displayed on the screen. Important: Write...

To setup the RFID ceiling scanner first download the software from here: https://eyesoft.ca/wp-content/uploads/2025/05/PartalManagementTools_Ver3.1.23_20240720.zip Unzip the contents and open the PartalManagementTools app if you get a warning like this click More info...

Please follow this video tutorial to find out how to place labels correctly inside of the printer as well as changing the ribbon. Please note the video shows a USB setup, you can ignore this part as a PC is not required for EyeSoft printing Video link:...

When you change label stock it is important to re-calibrate the printer to avoid print issues. Even though the stock is the same small differences in the manufacturing between batches could throw off the prints or cause malfunctions in the printing. Takes 3-5 Minutes...

To update your Triangle showroom scanner software. Open up Google Chrome on your device Then go to www.eyesoft.ca/install to find the latest software version of es-wedge-x.xx.apk Complete the download Once the download completes, open the file by clicking it in the...

To import Visual Eyes tags into EyeSoft for RFID printing first open Visual Eyes. Open Inventory then click Reports Then choose Frame report, In Stock then Detail. You can choose all or we recommend going brand by brand if this is your first time importing tags After...

To update your RFID gun software. Open up Google Chrome on your RFID gun Then go to www.eyesoft.ca/install to find the latest software version of es-scanner-x.xx.apk Complete the download Once the download completes, open the file by clicking it in the notification...

Zebra PrinterThe Zebra Printer prints custom RFID Labels that are customized for Optometry and the Zebra Printer. This setup is a critical part of Eyesoft so don’t rush this. Take your time! Step 1: Power On Your Zebra RFID Printer Unbox your Zebra printer and ensure...

Once you receive your Zebra printer there are a few steps to get started. This should take about 6 minutes. First plug your printer into power and internet. Then press the power button on the top to boot up the printer. You may see a warning saying RFID country code...

Setting Up the Barcode Reader on Your RFID Gun To ensure your RFID gun scans and submits barcodes automatically, follow these simple steps: Open the “Scan Tool” app on your RFID gun. Then go to "Settings" on the bottom menu... then go to "Scan Settings" on the top...